Have a question or need assistance? Reach out to us on WhatsApp or give us a call, and our team will help you right away. We typically respond within 30 minutes and guarantee a reply within an hour.
From Consultation to Commissioning: A Look Inside the Sona Solar Customer Journey
Making the decision to invest in solar energy is a significant step towards energy independence, lower electricity bills, and a more sustainable lifestyle. However, for many Zimbabweans, the process can seem daunting. What size system do I need? Which products are best? How does the installation actually work? At Sona Solar Zimbabwe, we believe that your journey to solar power should be as seamless and reliable as the energy we provide.We have perfected a customer-centric process that takes you from initial curiosity to a fully operational, high-performance solar system. This is not just a transaction; it's a partnership. Let’s take a look inside the Sona Solar customer journey, step by step.
 |
| We take the time to walk you through the quote, explaining the role of each component and the value it brings |
Step 1: The Initial Consultation – Understanding Your Unique Energy Needs
Every great solar solution begins with a simple conversation. When you first contact Sona Solar, our primary goal is to listen. We want to understand your specific situation. Are you a homeowner tired of load shedding interrupting family life? Are you a business owner losing productivity and revenue during power cuts? Are you on a farm needing reliable power for irrigation and operations?During this consultation, our expert energy advisors will discuss:
- Your Energy Goals: Do you want to simply beat load shedding, drastically reduce your ZESA bill, or go completely off-grid?
- Your Power Consumption: We’ll help you analyze your current electricity usage by looking at your bills and discussing the appliances you want to power. This is crucial for designing a system that meets your needs without being oversized or underpowered.
- Your Property: We’ll ask preliminary questions about your home or business premises to get a general idea of the space available.
- Your Budget: We understand that a solar system is a significant investment. We discuss budget expectations openly to guide you towards a practical and effective solution. Our goal is to empower everyone, which is why empowering mothers with solar energy and families across Zimbabwe is at the heart of what we do.
Step 2: The Professional Site Assessment & Custom System Design
Following the initial consultation, the next critical step is a comprehensive site assessment. A certified Sona Solar technician will visit your property to conduct a detailed technical survey. This is where theory meets reality.Our technicians evaluate:
- Roof Suitability: We check the orientation, angle, structural integrity, and shading of your roof to determine the optimal placement for solar panels to maximize sun exposure.
- Electrical Infrastructure: We inspect your existing distribution board (DB) and wiring to ensure a safe and seamless integration of the new solar system.
- Space for Components: We identify the best locations for the inverter and batteries—typically a cool, well-ventilated area like a garage or a dedicated room—ensuring safety and optimal performance.
Using this data, our engineering team designs a custom solar system tailored specifically for you. This blueprint outlines the exact number of panels, the right size inverter, and the appropriate battery bank capacity required. This meticulous planning is a hallmark of leading solar energy companies, ensuring your system delivers on its promise from day one.
Step 3: A Transparent and Detailed Quotation
With a custom design in hand, we provide you with a clear, itemized quotation. Transparency is key to building trust. Your Sona Solar quote will have no hidden costs and will break down every component of your investment:- High-efficiency Tier-1 solar panels
- A powerful and reliable inverter (e.g., Victron, Must)
- Durable, high-cycle batteries (e.g., Pylontech Lithium-Ion)
- All necessary mounting hardware, cabling, and safety components
- Labour costs for our certified installation team
- Comprehensive warranties on all products and workmanship
We take the time to walk you through the quote, explaining the role of each component and the value it brings. Whether it's a small home system or a large 10kva solar system powering large scale operations, you will know exactly what you are paying for.
Step 4: Professional and Efficient Installation
Once you approve the quotation, we schedule your installation. This is where you see the Sona Solar difference firsthand. Our installation team is comprised of trained, certified, and experienced technicians who adhere to the highest standards of safety and quality. A typical day in the life of Sona Solar Zimbabwe's installation crew involves meticulous work, from securely mounting the panels to neatly wiring the inverter and batteries.We work efficiently to minimize disruption to your home or business, treating your property with respect. We don’t cut corners. Every connection is double-checked, and all work is performed to ensure your system is not only powerful but also safe and built to last for decades.
Step 5: Commissioning and Customer Handover
"Commissioning" is the final technical step where we power on and thoroughly test the entire system. We run diagnostics to ensure the panels are generating power, the inverter is converting it correctly, and the batteries are charging and discharging as they should.Once we are 100% satisfied that the system is operating perfectly, we conduct a detailed handover. We’ll show you how to monitor your system’s performance, explain what the different readings on your inverter mean, and answer any questions you have. Our mission, deeply inspired by leaders like Faith Mahachi's mission, is how Sona Solar's commitment to empowerment is realised, ensuring you feel confident and in control of your new power source.
David (Sales)