Have a question or need assistance? Reach out to us on WhatsApp or give us a call, and our team will help you right away. We typically respond within 30 minutes and guarantee a reply within an hour.
From Consultation to Commissioning: A Look Inside the Sona Solar Customer Journey
Investing in a solar power system is one of the most empowering decisions a Zimbabwean homeowner or business can make. It’s a step towards energy independence, lower electricity bills, and a sustainable future. However, the process can seem complex and overwhelming. At Sona Solar Zimbabwe, we’ve refined our customer journey into a seamless, transparent, and professional experience designed to give you confidence every step of the way.
Let's take a look inside the structured process that takes you from an initial query to a fully operational, commissioned solar system.
 |
| We select the ideal combination of Tier-1 panels, a correctly sized inverter (like a versatile 5kVA or a powerful 10kVA solar system), and the right battery bank to meet your goals. |
Step 1: The Initial Consultation – We Listen First
Your journey begins with a conversation. Whether you contact us via phone, email, or our website, the first step is a thorough consultation with one of our solar experts. This is not a sales pitch; it's a discovery session.
We aim to understand:
- Your Pain Points: Are you battling constant load shedding? Are your ZESA bills too high? Do you need backup for critical equipment?
- Your Energy Goals: Do you want to be completely off-grid? Are you looking for a hybrid system to reduce bills? Do you need power for specific appliances like geysers and boreholes?
- Your Property and Budget: We'll get a basic understanding of your home or business size and your investment expectations.
This initial chat helps us align with your vision. We believe in creating systems that truly solve problems, from helping a small business stay open to empowering mothers with solar energy to manage their households effectively.
Step 2: The Technical Site Assessment – Precision in Planning
Once we have a clear picture of your needs, we schedule a free, no-obligation technical site assessment. One of our certified technicians will visit your property to conduct a detailed analysis.
This crucial step involves:
- Roof Analysis: Assessing the size, orientation, angle, and structural integrity of your roof to determine the best placement for solar panels.
- Shading Analysis: Identifying any potential obstructions (trees, chimneys, nearby buildings) that could cast shadows on your panels and affect performance.
- Electrical System Audit: Inspecting your current DB board and electrical infrastructure to ensure seamless and safe integration.
- Logistical Planning: Determining the best location for the inverter, batteries, and cable routing.
This meticulous planning is a core part of what defines a day in the life of Sona Solar Zimbabwe and ensures a smooth, problem-free installation.
Step 3: System Design and Transparent Proposal
Using the data from the site assessment, our engineering team designs a solar system tailored specifically to you. This is where expertise truly shines. We select the ideal combination of Tier-1 panels, a correctly sized inverter (like a versatile 5kVA or a powerful 10kVA solar system), and the right battery bank to meet your goals.
You will then receive a detailed, transparent proposal that breaks down:
- Every component in the system (make, model, and warranty).
- The total cost, with no hidden fees.
- The projected performance and energy savings.
- The installation timeline.
We ensure you understand every aspect of the proposal before moving forward. This transparency is a key reason we are considered among the leading solar energy companies in the nation.
Step 4: Professional Installation – Bringing the Vision to Life
With your approval, our in-house team of certified installers gets to work. This is where our commitment to quality becomes visible. Our team works efficiently, professionally, and cleanly, treating your property with the utmost respect. We handle all aspects of the installation, from mounting the panels to wiring the system and connecting it to your home’s electrical grid, always adhering to the highest safety standards. This dedication is driven by a wider vision, one that you can explore in Faith Mahachi's mission and Sona Solar's vision.
Step 5: Commissioning and Customer Handover
Once the installation is complete, we don't just flip a switch and leave. We "commission" the system. This is a formal process where we perform a multi-point check to ensure every component is operating perfectly and communicating correctly.
Following this, we conduct a comprehensive handover with you. We will walk you through your new system, explaining:
- How to monitor its performance.
- What the different lights and readings on the inverter mean.
- Basic maintenance you can perform.
- Who to call for support.
Our goal is to ensure you are completely comfortable and confident with your new power source, ready for key moments like when it's time to go back to school with uninterrupted power for studying.
Step 6: Ongoing Partnership and Support
Our journey with you doesn't end at commissioning. It's just the beginning of a long-term partnership. You are now part of the Sona Solar family, backed by our industry-leading warranties and dedicated after-sales support team. We are always here to answer your questions, provide maintenance, and ensure your system continues to power your life for many years to come.
Ready to begin your own journey to energy independence? Contact Sona Solar(+263 77 832 4532) today to schedule your initial consultation.
David (Sales)